At Aadeesattva.com, we strive to provide the best quality puja items, including dhoop cups, dhoop cones, and other spiritual products. Your satisfaction is our priority. If for any reason you are not happy with your purchase, please review our policy below.

1. Returns Policy

Eligibility for Returns

Products are eligible for return only if all of the following conditions are met:

• The item is damaged, defective, or incorrect at the time of delivery

• The return request is raised within 7 days of receiving the product

• The product is unused, unaltered, and in its original packaging, with all accessories and tags intact.

Non-Returnable Items

The following items are not eligible for return:

• Products that are used or damaged after delivery

• Custom or personalized items

• Items clearly marked as non-returnable on the product page.

Return Process

Step 1: Raise a Return Request
Email us at aadeesattva@gmail.com or call 8288001399 with:

• Your order number

• Details of the issue

• Clear photos of the damaged or defective product for verification

Step 2: Approval
Once approved, we will share instructions for returning the product.

Step 3: Return Shipping

• For eligible returns, we will arrange a pickup or guide you to ship the item back

• If the return is due to our error (damaged or incorrect item), return shipping charges will be reimbursed

2. Refunds Policy

Eligibility for Refunds

Refunds are processed only for returned items that meet the return eligibility criteria.

Refund Process

• After receiving and inspecting the returned product, the refund will be initiated

• Refunds will be issued to the original payment method or as store credit (as per your preference)

• Refunds typically reflect within 7–10 business days, depending on your payment provider

Partial Refunds

In cases where the product is returned in a used or altered condition, a partial refund may be issued at our discretion.

3. Cancellation Policy

Before Shipment

Orders can be canceled before dispatch.
Please contact us immediately at aadeesattva@gmail.com or 8288001399.

After Shipment

If the order has already been shipped, you may refuse delivery.
Refunds will be processed once the item is returned to us.

4. Exchange Policy

Exchanges are permitted only for items that are damaged or incorrect at the time of delivery.

5. Contact Us

For any questions or concerns regarding returns, refunds, exchanges, or cancellations, please reach out to us:

Aadeesattva
📧 Email: aadeesattva@gmail.com
📞 Phone: 8288001399