Effective Date: 08 Jan 2025

At Aadeesattva.com, we strive to provide you with the best quality puja items, including dhoop cups, dhoop cones, and other spiritual products. Your satisfaction is our priority. If for any reason you are not happy with your purchase, please refer to our Refund and Returns Policy below.

1. Returns Policy

Eligibility for Returns

Products can be returned only if they meet the following conditions:

1. The item is damaged, defective, or incorrect upon delivery.
2. The return request is initiated within 7 days of receiving the product.
3. The product is unused, unaltered, and in its original packaging with all accessories and tags intact.

Non-Returnable Items

The following items cannot be returned:

1. Products used or damaged after delivery.
2. Custom or personalized items.
3. Items marked as non-returnable on the product page.

Return Process

1. Raise a Return Request:
   • Email us at aadeesattva@gmail.com or call 8288001399 with your order number and details of the issue.
   • Attach clear photos of the damaged/defective item for verification.
2. Approval:
   • Once your return request is approved, we will provide instructions on how to return the product.
3. Return Shipping:
   • For eligible returns, we will arrange a pickup or ask you to ship the product back to us.
   • If the return is due to our fault (damaged or incorrect item), the shipping cost will be reimbursed.

2. Refunds Policy

Eligibility for Refunds

Refunds will be processed only for returned items that meet the eligibility criteria mentioned above.

Refund Process

1. Once we receive the returned product and verify its condition, the refund process will be initiated.
2. Refunds will be issued via the original payment method or as store credit (as per your preference).
3. It may take 7-10 business days for the refund to reflect in your account, depending on your payment provider.

Partial Refunds

1. In cases where the product is used or not returned in its original condition, a partial refund may be granted at our discretion.

3. Cancellation Policy

Before Shipment:

1. Orders can be canceled before they are shipped. Please contact us immediately at aadeesattva@gmail.com or 8288001399 to cancel your order.

After Shipment:

1. If the order has already been shipped, you can refuse delivery. Refunds will be processed once the item is returned to us.

4. Exchange Policy

1. Exchanges are allowed for damaged or incorrect products.
2. If you wish to exchange an item, please follow the return process and specify that you prefer an exchange instead of a refund.

5. Contact Us

For any issues related to returns, refunds, or cancellations, feel free to contact our customer support team:

Aadeesattva
Email: aadeesattva@gmail.com